Our privacy promise

Legroscycling Ltd is committed to respecting your privacy and protecting your personal information

  • We will be transparent about the information we are collecting and what we will do with it.
  • We will use the information you give us for the purposes described in our Privacy Policy, which include providing you with services you have requested and enhancing your experience with Legro’s Training Camps.
  • We will also use the information to help us understand you better and so that we can give you relevant offers.
  • If you tell us, you don’t want to receive marketing messages we will stop sending them. We will, of course, continue to send essential information to keep you informed about your booking.
  • We will put in place measures to protect your information and keep it secure.
  • We will respect your data protection rights and aim to give you control over your own information.

You can access our full Privacy Policy below to help you to understand better how we use your personal information. In it, we explain in more detail the types of personal information we collect, how we collect it, what we may use it for and who we may share it with.

Within the Privacy Policy you will find some specific examples of why and how we use your personal information. If you have further questions please get in touch with us by writing to:
Data Protection Officer
Old Joscelyns
Water Lane
Little Horkesley
Essex
CO6 4DH

Without prejudice to your rights under applicable laws, the above and the Privacy Policy are not contractual and do not form part of your contract with us.

Controller of Personal Information

Any personal information processed by Legro’s Training Camps in connection with this Privacy Policy is controlled by Legroscycling Ltd, which is considered the “data controller” of your personal information under European Union and UK data protection law. Our address is:
Data Protection Officer
Old Joscelyns
Water Lane
Little Horkesley
Essex
CO6 4DH

Any provider of services such as a hotel will also separately be a “data controller”. You can access the privacy policies of those providers from them directly.

What do we mean by personal information?

Personal information means details which identify you or could be used to identify you, such as your name and contact details, your travel arrangements and purchase history. It may also include information about how you use our website.

When does this policy apply?

This Privacy Policy applies to personal information about you that we collect, use and otherwise process regarding your relationship with us as a customer or potential customer, including when you travel with us or use our other services, use our websites or mobile applications and contact us.

Where we reference that others are data controllers in the sections ’Controller of Personal Information’ and ’Who do we share your personal information with?’ you should consult their privacy policies for further information.

When and why do we collect ‘sensitive personal data’?

Certain categories of personal information, such as that about race, ethnicity, religion, health, sexuality or biometric information are special categories of data requiring additional protection under European Union and UK data protection law and is referred to here as “sensitive personal data”. Generally, we try to limit the circumstances where we collect and process sensitive personal data. Examples of where we may collect and process ’sensitive personal data’ includes the following:

  • You have requested specific medical assistance from us, such as the provision of wheelchair assistance.
  • You have otherwise chosen to provide such information to us.

In addition, you may have requested services (such as a meal) which is not ’sensitive data’ but may imply or suggest your religion, health or other information.

What do we use your personal information for?

The main purposes for which we use your personal information are:

  • To fulfil your travel arrangements and deliver the services you have booked.
  • To send status updates and service communications to you. 
  • To provide services tailored to your requirements and to treat you in a more personal way.
  • To carry out marketing including online advertising and keep you informed of  products and services. 
  • To undertake targeted online advertising. 
  • To send you status updates and service communications. 
  • To improve our websites, products and services. 
  • For management and administrative purposes. 

When will we send you marketing?

When we collect information directly from you we may ask you if you do not want to receive our marketing communications. Please be aware that we do sometimes send marketing communications that promote a third party’s products and services (for example, those of our business partners) as well as our own.

We will respect your choice as to what communications you wish to receive and how these are sent.

How can you change what marketing communications you receive and how you receive them?

If you decide you would no longer like to be sent marketing communications, you can change your mind at any time. 

Each marketing communication we send by email will have an unsubscribe option which will allow you to stop you receiving further marketing emails. We aim to action requests to stop being sent marketing communications within 10 working days of receiving those requests, but it is possible you will receive some marketing in the period prior to that change being made.

Please note that if you tell us that you do not wish to be sent further marketing communications, you will still receive service communications (as described above) which are necessary, for example, to confirm your booking or to provide you with an update on its status. 

If you ask us to stop sending marketing communications, please note we will retain your personal information for the purposes of indicating that you do not want to receive marketing communications.

What is our legal basis for using your personal information?

Legroscycling Ltd will only process your personal information where we have a legal basis to do so. The legal basis will depend on the reason or reasons Legroscycling Ltd collected and needs to use your information. Under EU and UK data protection laws in almost all cases the legal basis will be:

  • Because we need to use your information so that we can process your booking, fulfil your travel arrangements and otherwise perform the contract we have with you.
  • Because it is in Legroscycling Ltd’s legitimate interests as a training camp to use your personal information to operate and improve our business as an training camp provider.
  • Because Legroscycling Ltd needs to use your personal information to comply with a legal obligation.
  • To protect the vital interests of you or another person.
  • Because you have consented to Legroscycling Ltd using your information for a particular purpose.

More information on each legal basis is provided below.

If processing of your data is subject to any other laws, then the basis of processing your data may be different to that set out above and may in those circumstances be based on your consent in all cases.

How long do we keep personal information?

We will keep your information for as long as we need it for the purpose it is being processed for. For example, where you book a camp with us we will keep the information related to your booking, so we can fulfil the specific travel arrangements you have made and after that, we will keep the information for a period which enables us to handle or respond to any complaints, queries or concerns relating to the booking. The information may also be retained so that we can continue to improve your experience with us.

We will actively review the information we hold and delete it securely, or in some cases anonymise it, when there is no longer a legal, business or customer need for it to be retained. If you stop interacting with us as a customer, we will remove or anonymise your information after 7 years.

Performance of a contract with you

It will be necessary for Legroscycling Ltd to use your personal information to complete a booking you have made with us. For example, we will need to use information such as your contact details and payment information to provide you with the hotel and rides you have requested and paid for.

Legitimate Interests

As a training camp provider Legroscycling Ltd has a legitimate business interest to use the personal information we collect to offer an effective service and carry out our business.

Compliance with legal obligations

There are situations where Legroscycling Ltd is subject to a legal obligation and needs to use your personal information to comply with those obligations.

To protect the vital interest of you or another person

There are situations where we may need to use your personal information to protect the vital interests of you or another person. For example: If we collect and process medical information in the event of a medical emergency and you are incapable of giving your consent.

Consent

Alternatively, we may collect and use your personal information where you have given your specific consent to us doing so.

If the basis of our processing your data is consent to marketing, you can withdraw your consent to such processing at any time by emailing us: contact@legroscycling.com or writing to us at:
Legroscycling Ltd
Old Joscelyns
Water Lane
Little Horkesley
Essex
CO6 4DH

However, if you withdraw your full consent, in some circumstances, it may mean we will not be able to provide all or parts of the services you have requested from us and you will not be able to cancel your booking or obtain a refund of any charges you have paid.

Who do we share your personal information with?

 

Requesting a copy of your personal information

Under the UK Data Protection Act 1998, you may request a copy of any personal data about you held by Legroscycling Ltd. There is no fee for this request.

The request must be in writing and must contain the following:

  • Your name and postal address.
  • Details of your request.
  • Any details which may help us locate the information which is the subject of your request, for example:
    • Booking reference or flight numbers and dates.
    • Executive Club number.
    • Telephone recording details (identifier number, the number you call from, the number and option you dialled, the date and time of your call(s)).

You must also provide:

  • A photocopy of your passport or driving licence, so that we can verify your identity.
  • Your signature and the date of the request.
  • If you are applying on behalf of another person then signed authority from the individual is required.

Please send your request to:
Data Protection Officer
Old Joscelyns
Water Lane
Little Horkesley
Essex
CO6 4DH

What are your legal rights in relation to the personal information we hold about you?

Under data protection laws in the European Union and the UK, you have certain rights in relation to your personal information. Responses to exercise your rights will be provided within one month and generally there is no fee for making these requests. If your request is particularly complicated we may extend the deadline for responding to three months, but we will let you know if this is the case.

We will handle all requests in accordance with applicable law. However, depending on the right you wish to exercise, and the nature of the personal information involved, there may be legal reasons why we cannot grant your request. Further explanation of those rights and the exceptions to them are set out below.

Details of how to exercise your rights are set out in the section below “How can you exercise your legal rights and change how we use your data?

Your rights include the following:

  1. You may request us to stop sending you marketing. To see how to change your permission to market please refer to the section “What marketing will we send you?”. If you do so we will no longer be able to send you marketing communications. However, if you subsequently book a training camp with us we will need to send you communications about the services you have booked to use, such as your hotel. These communications will help you get the most from the services we provide and may also contain options and other details about the services you will be using.
  2. You may request us to stop using your personal information where we are doing so under legitimate interests (see the section “What is our legal basis for using your personal information” for examples of when that applies) unless it is needed for dealing with legal claims or we have other compelling legitimate reasons that override your rights.
  3. You may request us to stop processing of your personal information for marketing purposes including analytics for the purposes of targeted marketing, including online advertising.
  4. You may access the personal information we hold on you.
  5. There are some limited exceptions to this right, such as information relating to others who have not consented to the disclosure of their information and information which is legally privileged. Please see “Accessing your personal information” below for more details.
  6. You may ask us to correct your personal information (the ‘right of rectification’) if that information is inaccurate. How to do this see section on “How can you change what marketing communications you receive and how you receive them?”
  7. You may ask for personal information which identifies you to be erased (or forgotten).

To do this we will remove the information that identifies you from the data we hold in our active systems (“anonymise”). However, a separate and restricted copy of the identifying information will be kept for 7 years to meet the obligations we have to law enforcement, national authorities and legal proceedings.

Considerations:

  • We may need to retain certain elements that relate to a contract between you and Legroscycling Ltd because we need it for our own legal and auditing purposes (for more information on the basis on which we process your personal information see the section “What is our legal basis for using your personal information?”).
  • A record of your request including the personal information you supplied will be retained in the application used to carry this out for 3 years.
  • In some circumstances it may mean we will not be able to provide all or parts of the services you have requested from us in relation to previous travel or retain any preferences you have previously shared with us.
  • We cannot erase your personal information if we have identified that you either have an open complaint with us or we hold a previous case for you within the past 6 years. We are required to retain this information in case there is a need to re-open the complaint.

How can you exercise your legal rights and change how we use your data?

If you wish to change how we use your personal information, we will ask for some information to identify you, which will only be used to process your request. We will verify your identify via email before processing your request.

Alternatively you can make a request by writing to us, ensuring you mark the letter for Customer Permissions.

Customer Permissions
Data Protection Officer
Old Joscelyns
Water Lane
Little Horkesley
Essex
CO6 4DH

Accessing your personal information

If you wish to receive a copy of your information, you can make your request in writing and include the following information with your request:

  • Your name and postal address
  • Details of your request
  • a photocopy of your passport or driving licence, so that we can verify your identity
  • your signature and the date of the request
  • if you are applying on behalf of another person then signed authority from the individual is required

Any details which may help us locate the information which is the subject of your request, for example a Booking reference and dates

If you wish the information to be provided to you in a machine-readable copy, please indicate that at the time of making your request. 

Please send your request to: contact@legroscycling.com

Or alternatively you can make a request by writing to:
Data Protection Officer
Old Joscelyns
Water Lane
Little Horkesley
Essex
CO6 4DH

How will we inform you of changes to this Privacy Policy?

If we change this Privacy Policy, we will let you know about the changes by publishing the updated version on http://www.legrostrainingcamp.com. We are committed to protecting and respecting your privacy and will continue to do so in any future changes we make to this Privacy Policy.

This Privacy Policy came into effect on 24 May 2018 replacing our previous Privacy Policy. This Privacy Policy applies to all information we process about you in connection with your relationship with us as a customer or potential customer.

Please write to the Data Protection Officer if you would like to find out more about any matters to do with this Privacy Policy.

How to get in touch with us and your right to complain to our supervisory authority?

If you have any questions about this policy, please contact the Data Protection Officer. The Data Protection Officer for Legroscycling Ltd can be contacted at contact@legroscycling.com. 

We work hard to handle your information responsibly. If you are unhappy about the way we do this, please contact Legroscycling Ltd’s Data Protection Officer who will address your concerns.

We hope that we will be able to resolve any concerns you may have. However, you have a right to complain to the UK’s Supervisory Authority for data protection, the Information Commissioner at:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF